Call Taker / Dispatcher

  • Post category:Careers


  • Full-Time
  • Benefits Offered: Dental, Life, Medical, Retirement, Vision
  • Compensation: $35,000 to $65,000 per year (plus commission)

We are currently seeking a professional and ambitious Call Taker CCR” / dispatcher with some office management experience to develop and grow with our company.

Position Summary:

This position is responsible for field personnel dispatching, and managing the inventory, daily office details including bookkeeping , A/R and A/P. It is an important responsibility as this is a vital position in maintaining our ability to establish, grow, and maintain a client base. Anyone performing in this capacity must have the ability to effectively communicate with field personnel, internal support personnel, as well as the customers.

Job Responsibilities:

Manage our current team of dispatchers and CCR

  • Develop a clear understanding of each technicians’ strengths and weaknesses
  • Know local area and be able to read a map
  • Understand schedule as it evolves throughout the day
  • Prioritize calls
  • Accurate documentation of proper forms related to technician and calls
  • Communicate call status to other employees and managers
  • Track Scoreboard
  • Know the steps necessary for Dispatching for Profits
  • Make sure customers are 100% satisfied
  • Manage and ensure daily call count is met
  • Meeting time commitments 90% of the time.
  • Source necessary equipment, parts, and materials
  • Manage the inventory flow and processes
  • Debrief daily on sales and production progress
  • Basic accounting / Bookkeeping

Job Requirements:

  • High School education (minimum)
  • High-level of basic computer skills, includes Word, Excel, and any other software used by the company.
  • Exceptional interpersonal and communication skills both written and verbal
  • Positive can-do attitude.
  • Ability to lead and participate in a team.
  • Good attention to detail and follow through.
  • Ability to perform multiple tasks in a fast pace environment.
  • Understand all products and services offered
  • Know and understand the role and duties of the CCR and how it related to dispatch
  • Know and understand the type and the reason for various equipment, which may be used on the service calls.
  • Handling of human resource related issues
  • Review and analysis of daily management essentials report
  • Review and analysis of daily, weekly and monthly financial reports
  • Review, analysis, and bid submission on company insurance
  • Daily management of cash flow
  • Preparation of company budget as well as quarterly reviews of budget
  • Review accounts payable and accounts receivable
  • Administering and communicating all company benefits
  • Strong numerical/financial aptitude
  • Ability to work independently
  • Good computer skills
  • Strong ability to multi-tasks
  • Ability to get along with and work with other team members
  • Ability to work well under stress
  • Have an exceptional ability to understand the needs of the customer
  • Position Requires ability to occasionally lift office products and supplies, up to 20 pounds

We are excited to offer all full-time employees:

  • Paid training
  • Paid vacation
  • 401k / IRA
  • Retirement plan
  • Flexible spending benefits.
  • Medical, Dental, Vision and life insurance

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