Highlights:
- Full-Time
- Benefits Offered: Dental, Life, Medical, Retirement, Vision
- Compensation: $35,000 to $65,000 per year (plus commission)
We are currently seeking a professional and ambitious Call Taker CCR” / dispatcher with some office management experience to develop and grow with our company.
Position Summary:
This position is responsible for field personnel dispatching, and managing the inventory, daily office details including bookkeeping , A/R and A/P. It is an important responsibility as this is a vital position in maintaining our ability to establish, grow, and maintain a client base. Anyone performing in this capacity must have the ability to effectively communicate with field personnel, internal support personnel, as well as the customers.
Job Responsibilities:
Manage our current team of dispatchers and CCR
- Develop a clear understanding of each technicians’ strengths and weaknesses
- Know local area and be able to read a map
- Understand schedule as it evolves throughout the day
- Prioritize calls
- Accurate documentation of proper forms related to technician and calls
- Communicate call status to other employees and managers
- Track Scoreboard
- Know the steps necessary for Dispatching for Profits
- Make sure customers are 100% satisfied
- Manage and ensure daily call count is met
- Meeting time commitments 90% of the time.
- Source necessary equipment, parts, and materials
- Manage the inventory flow and processes
- Debrief daily on sales and production progress
- Basic accounting / Bookkeeping
Job Requirements:
- High School education (minimum)
- High-level of basic computer skills, includes Word, Excel, and any other software used by the company.
- Exceptional interpersonal and communication skills both written and verbal
- Positive can-do attitude.
- Ability to lead and participate in a team.
- Good attention to detail and follow through.
- Ability to perform multiple tasks in a fast pace environment.
- Understand all products and services offered
- Know and understand the role and duties of the CCR and how it related to dispatch
- Know and understand the type and the reason for various equipment, which may be used on the service calls.
- Handling of human resource related issues
- Review and analysis of daily management essentials report
- Review and analysis of daily, weekly and monthly financial reports
- Review, analysis, and bid submission on company insurance
- Daily management of cash flow
- Preparation of company budget as well as quarterly reviews of budget
- Review accounts payable and accounts receivable
- Administering and communicating all company benefits
- Strong numerical/financial aptitude
- Ability to work independently
- Good computer skills
- Strong ability to multi-tasks
- Ability to get along with and work with other team members
- Ability to work well under stress
- Have an exceptional ability to understand the needs of the customer
- Position Requires ability to occasionally lift office products and supplies, up to 20 pounds
We are excited to offer all full-time employees:
- Paid training
- Paid vacation
- 401k / IRA
- Retirement plan
- Flexible spending benefits.
- Medical, Dental, Vision and life insurance