Call Taker / Dispatcher

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Highlights:

We are currently seeking a professional and ambitious Call Taker CCR” / dispatcher with some office management experience to develop and grow with our company.

Position Summary:

This position is responsible for field personnel dispatching, and managing the inventory, daily office details including bookkeeping , A/R and A/P. It is an important responsibility as this is a vital position in maintaining our ability to establish, grow, and maintain a client base. Anyone performing in this capacity must have the ability to effectively communicate with field personnel, internal support personnel, as well as the customers.

Job Responsibilities:

Manage our current team of dispatchers and CCR

Develop a clear understanding of each technicians’ strengths and weaknesses
Know local area and be able to read a map
Understand schedule as it evolves throughout the day
Prioritize calls
Accurate documentation of proper forms related to technician and calls
Communicate call status to other employees and managers
Track Scoreboard
Know the steps necessary for Dispatching for Profits
Make sure customers are 100% satisfied
Manage and ensure daily call count is met
Meeting time commitments 90% of the time.
Source necessary equipment, parts, and materials
Manage the inventory flow and processes
Debrief daily on sales and production progress
Basic accounting / Bookkeeping

Job Requirements:

High School education (minimum)
High-level of basic computer skills, includes Word, Excel, and any other software used by the company.
Exceptional interpersonal and communication skills both written and verbal
Positive can-do attitude.
Ability to lead and participate in a team.
Good attention to detail and follow through.
Ability to perform multiple tasks in a fast pace environment.
Understand all products and services offered
Know and understand the role and duties of the CCR and how it related to dispatch
Know and understand the type and the reason for various equipment, which may be used on the service calls.
Handling of human resource related issues
Review and analysis of daily management essentials report
Review and analysis of daily, weekly and monthly financial reports
Review, analysis, and bid submission on company insurance
Daily management of cash flow
Preparation of company budget as well as quarterly reviews of budget
Review accounts payable and accounts receivable
Administering and communicating all company benefits
Strong numerical/financial aptitude
Ability to work independently
Good computer skills
Strong ability to multi-tasks
Ability to get along with and work with other team members
Ability to work well under stress
Have an exceptional ability to understand the needs of the customer
Position Requires ability to occasionally lift office products and supplies, up to 20 pounds

We are excited to offer all full-time employees:

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