Privacy Policy

Effective Date: August 4, 2026

The Plumber Heating & Cooling respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect your name, address, email address, phone number, service address, and other information necessary to provide plumbing, heating, cooling, sewer, drain, and excavation services.

How We Use Your Information

We use your information to:

Schedule and manage service appointments.

Communicate regarding appointments, technician arrival times, estimates, invoices, and customer support.

Provide warranty, maintenance, and service reminders.

Send promotional messages only when you have provided consent.

SMS Communications

If you opt in to receive text messages, you may receive appointment reminders, service updates, technician arrival notifications, estimates, invoices, and promotional offers.

Message frequency varies.

Message and data rates may apply.

Reply STOP to opt out at any time.

Reply HELP for assistance.

Information Sharing

We do not sell, rent, or share your personal information, including your mobile phone number or SMS consent, with third parties or affiliates for their marketing purposes.

We may share information only with trusted service providers who assist us in operating our business and delivering our services.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Your Choices

You may request to update or delete your personal information by contacting us. You may opt out of SMS communications at any time by replying STOP.

Contact Us

The Plumber Heating & Cooling
6523 S. Transit Road
Lockport, NY 14094